Quick analysis: May was a light month all around for consumer complaints, with the notable exception of FCRA complaints which had a slight increase of 3.4%.

CFPB complaints (down 15.8%), FDCPA (down 15.4%) and surprisingly TCPA (down 8.3%) all showed declines compared to the prior month, though FCRA and TCPA litigation are both still up very significantly over this time last year (up 11% and 32.1%, respectively).

FDCPA litigation continues its gradual slide, down 19.3% over this time last year.

Comparisons: Current Period: Previous Period: Previous Year Comp:
  May 01 – 31, 2014 Apr 01 – 30, 2014 May 01 – 31, 2013
CFPB Complaints  3188 3693 -15.8%
FDCPA lawsuits  774 893 -15.4% 812 -4.9%
FCRA lawsuits  206 199 3.4% 153 25.7%
TCPA lawsuits  216 234 -8.3% 132 38.9%
YTD CFPB Complaints  17114
YTD FDCPA lawsuits  4058 4841 -19.3%
YTD FCRA lawsuits  1003 893 11.0%
YTD TCPA lawsuits  1118 759 32.1%

Litigation Statistics:

3188 consumers filed CFPB complaints against debt collectors and about 1122 consumers filed lawsuits under consumer statutes in May 2014. Here is an approximate breakdown:

  • 3188 CFPB Complaints
  • 774 FDCPA
  • 216 TCPA
  • 206 FCRA

Litigation Summary (scroll down for CFPB data):

  • Of those cases, there were about 1122 unique plaintiffs (including multiple plaintiffs in one suit).
  • Of those plaintiffs, about 386, or (34%), had sued under consumer statutes before.
  • Combined, those plaintiffs have filed about 2022 lawsuits since 2001
  • Actions were filed in 156 different US District Court branches.
  • About 1060 different collection firms and creditors were sued.

The top courts where lawsuits were filed:

  • 59 Lawsuits: Illinois Northern District Court – Chicago
  • 54 Lawsuits: New York Eastern District Court – Brooklyn
  • 46 Lawsuits: Pennsylvania Eastern District Court – Philadelphia
  • 46 Lawsuits: California Central District Court – Los Angeles
  • 40 Lawsuits: Colorado District Court – Denver
  • 30 Lawsuits: Florida Middle District Court – Tampa
  • 29 Lawsuits: California Southern District Court – San Diego
  • 28 Lawsuits: Virginia Eastern District Court – Alexandria
  • 27 Lawsuits: Indiana Southern District Court – Indianapolis
  • 22 Lawsuits: Georgia Northern District Court – Atlanta

The most active consumer attorneys were:

  • Representing 30 Consumers: SERGEI LEMBERG
  • Representing 29 Consumers: ADAM JON FISHBEIN
  • Representing 24 Consumers: THOMAS RAY BREEDEN
  • Representing 17 Consumers: JOHN THOMAS STEINKAMP
  • Representing 17 Consumers: DAVID MICHAEL LARSON
  • Representing 15 Consumers: SHIREEN HORMOZDI
  • Representing 15 Consumers: TODD M FRIEDMAN
  • Representing 15 Consumers: JOSHUA B SWIGART
  • Representing 15 Consumers: MICHAEL ANTHONY EADES
  • Representing 14 Consumers: STUART A EISENBERG

Statistics Year to Date:
5293 total lawsuits for 2014, including:

  • 4058 FDCPA
  • 1003 FCRA
  • 1118 TCPA

Number of Unique Plaintiffs for 2014: 5360 (including multiple plaintiffs in one suit)

The most active consumer attorneys of the year:

  • Representing 281 Consumers: SERGEI LEMBERG
  • Representing 118 Consumers: DAVID MICHAEL LARSON
  • Representing 92 Consumers: JOHN THOMAS STEINKAMP
  • Representing 89 Consumers: MICHAEL ANTHONY EADES
  • Representing 81 Consumers: ADAM JON FISHBEIN
  • Representing 80 Consumers: TODD M FRIEDMAN
  • Representing 66 Consumers: DAVID J PHILIPPS
  • Representing 63 Consumers: ANGIE K ROBERTSON
  • Representing 61 Consumers: JOSHUA B SWIGART
  • Representing 60 Consumers: ERIKSON M DAVIS

CFPB Complaint Statistics:

There were 3188 complaints filed against debt collectors in May 2014.

Total number of debt collectors complained about: 701

The types of debt behind the complaints were:

  • 834 Other (phone, health club, etc.) (26%)
  • 704 (22%)
  • 648 Credit card (20%)
  • 321 Medical (10%)
  • 282 Payday loan (9%)
  • 149 Mortgage (5%)
  • 104 Auto (3%)
  • 76 Federal student loan (2%)
  • 70 Non-federal student loan (2%)

Here is a breakdown of complaints:

  • 1234 Cont’d attempts collect debt not owed (39%)
  • 632 Communication tactics (20%)
  • 571 Disclosure verification of debt (18%)
  • 285 Improper contact or sharing of info (9%)
  • 234 False statements or representation (7%)
  • 232 Taking/threatening an illegal action (7%)

The top five subissues were:

  • 771 Debt is not mine (24%)
  • 409 Not given enough info to verify debt (13%)
  • 407 Frequent or repeated calls (13%)
  • 334 Debt was paid (10%)
  • 176 Attempted to collect wrong amount (6%)

The top states complaints were filed from are:

  • 454 Complaints: CA
  • 320 Complaints: TX
  • 282 Complaints: FL
  • 176 Complaints: NY
  • 131 Complaints: GA
  • 120 Complaints: PA
  • 114 Complaints: IL
  • 105 Complaints: OH
  • 98 Complaints: NJ
  • 93 Complaints: VA

The status of the month’s complaints are as follows:

  • 2211 Closed with explanation (69%)
  • 546 Closed with non-monetary relief (17%)
  • 187 In progress (6%)
  • 130 Closed (4%)
  • 60 Untimely response (2%)
  • 54 Closed with monetary relief (2%)

This includes 3032 (95%) timely responses to complaints, and 156 (5%) untimely responses

Of the company responses, consumers accepted 2659 (83%) of them, and disputed 529 (17%) of them

The top five days for complaints were:

  • 179 Complaints: Wed, 05/07/2014
  • 169 Complaints: Mon, 05/19/2014
  • 168 Complaints: Wed, 05/14/2014
  • 165 Complaints: Tue, 05/13/2014
  • 158 Complaints: Tue, 05/06/2014

API Access

We offer two powerful APIs to businesses that communicate with consumers:

  • The primary Litigious Consumer Scrub uses a combination of name, geography (and optionally SSN) to identify consumers who have filed lawsuits in the past.
  • The Litigious Consumer Phone Scrub pulls every phone number from our proprietary database of litigants and runs your phones against ours.

These APIs allow you to check your data against our database on the fly. Clients love using this to handle risk management without missing a beat in their daily workflow.

Workers Comp Scrub

Workers Comp-inspired FDCPA lawsuits are growing aggressively, particularly in Florida. Only WebRecon can tell you who in your database may have a Florida Worker’s Comp case filed that could trigger litigation against you.

You can’t stop 100% of all lawsuits, but if you collect medical in Florida and you don’t have a process in place to show the court that you have a way to check every file against the Workers Comp database, then you have lost the case before it even begins.

Knock these suits out of the park with the Workers Comp Scrub.

Our Monthly Client Newsletter with The Litigant Hotsheet

Anyone can get our guest newsletter, but only clients get the version with the Litigant Hotsheet –  identifying the most active consumer Plaintiffs filing suit in jurisdictions around the country each month. Grab a coffee, shut your door and open your database to make sure you are doing all you can to stay safe.

Individual Vendor Consumer Complaint Search

Just like Vendor Monitoring, but without the monitoring. Search any business’s history of consumer complaints (Litigation, CFPB, BBB, State AG) with the click of a button! Great for on-the-fly gut checks of the companies you do business with.

Vendor Monitoring

Through vicarious liability, you can be held accountable for the bad behavior of your vendors. If they abuse consumers, for all intents and purposes, so do you. This is a big freakin’ deal!

But fear not, friend. WebRecon can track consumer litigation, CFPB, BBB and State AG Office complaints against the companies you do business with.

When a new complaint of any kind is filed against any of the companies you are monitoring, we’ll automatically push a report out to you with all of the publicly available details so you can react accordingly and if necessary, protect your interests.

The Litigious Consumer Phone Scrub

Would you knowingly dial a number attached to a consumer with a history of litigation? Of course not.

But thousands of companies do just that, every single day. If you’d like to know who they are, simply review the court dockets. They are the ones getting sued the most.

Sure, you can stop dialing consumers. But your marketing and operations teams might not be too excited about that plan.

Another idea? Identify the consumers most likely to sue you, based on previous litigation histories, and just don’t call them.

Identify high-risk phones quickly & easily, before you expose yourself to unnecessary risk.

Litigation Context Search

This is really cool.

Our primary search engine is really designed to search for parties to litigation. Need to know more about a consumer plaintiff? That’s easy. Defendant? Check. Lawyer? No problem.

But if you need to find all 1099C lawsuits filed in July 2020… not so much.

Which is why we developed the Context Search. We have pulled out and indexed the full text from over 140k consumer lawsuits and made them available to you in a search engine, with more than 1000 new lawsuits added each month. Use it to search the text of filed litigation so you can easily identify those hard-to-define trends and cases worth following.

Individual Search Engine

Instantly and easily search our proprietary database for any lawsuit participant – Plaintiff, Defendant or Attorney.

In the results, we’ll show you the full consumer litigation history of any participant, including the “docket data” (who, what, why, where, when) and – in many cases – we can even provide a copy of their actual filed lawsuits.

You can also search by phone, date range, federal/state, class action, court, statute, etc. We offer a ton of flexibility to get you the exact search result you are looking for.

The Litigant Alert Ongoing Monitoring Process

Just like our one-time batch process, but without the whole “one time” thing.

When one of your consumers files new litigation against anyone in the future, you should be the first to know. Our monitoring service can make that happen.

WebRecon can monitor your entire database (or any segment of it) for future instances of consumer litigation filed by the very consumers you are working with, right now!

It is simple to add new consumers to the watchlist, remove inactive accounts, download full reports, etc.

Best of all, we only charge you for the volume of your monitoring database – not the frequency of the searches. Search daily, weekly, every Tuesday and Friday, the 15th of each month, whatever – it is totally up to you! You won’t pay a penny more.

The Litigant Alert One-Time Batch Process

This is our flagship service. Find out why hundreds of companies won’t contact any consumers before running them through WebRecon’s Litigant Alert.

This process identifies consumers with a history of litigation quickly & easily. If they have ever filed lawsuits under FDCPA, TCPA, FCRA or similar statutes, you’ll find out here. 

WebRecon’s proprietary database is simply the most comprehensive collection of dangerous consumer litigation data in existence. 

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