Think Your Debt Dispute Process is Solid? Three Overlooked Laws Cause Turmoil

The consumer dispute triggers a well-defined required process in the accounts receivable management industry. But certain recent developments may prompt collection agencies to look into their workflow with more attentive eyes.

Collection agencies likely spend significant time formulating and refining a service-oriented and Fair Debt Collections Practices Act (FDCPA)-compliant process for responding to consumer disputes. Recently, collection agencies face lawsuits and regulatory questions arising from state laws that impose dispute response burdens substantially in excess of the FDCPA.

Attorneys John Rossman and Mike Poncin discuss compliance with these state laws in the current episode of their ARM legal audio blog, The Debt Collection Drill.

Visit Moss & Barnett’s Debt Collection Drill blog for more great content.