Quick analysis: As the year gets ready to close out, consumer complaint data is staying pretty consistent with patterns established early on.

BBB and BCFP complaints have both dramatically increased in 2018 (ignore the red on the “current month” column of the grid, the numbers for those two categories are never really all in until 30-60 days after the end of the month). BBB complaints are up +14.43% over 2017 YTD and BCFP complaints are up +9.45% over 2017 YTD.

Consistent with most of this year’s trending FCRA is up over last month (+7.3%) and last year (+4.1%), while FDCPA and TCPA are both down (FDCPA -7.9% from Oct, -6.8% YTD and TCPA -16.2% from Oct, -12.6% YTD).

In other news, putative class actions were mixed last month with 25.8% of FDCPA, 26% of TCPA and 5.8% of FCRA lawsuits filed that way.

About 31% of all plaintiffs who filed suit last month had filed at least once before.

And finally, Chicago attorney Nathan Volheim represented more consumers than anyone else in November (37) while New York attorney Craig Sanders has represented more consumers than any other attorney all year (447), retaining the title of most active consumer attorney of the year. Incidentally. Mr. Volheim is second on that list, having represented 389 consumer YTD.

Current Month: Previous Month: Previous
Year to Date: Year to
Date Comp:
Nov 01, 2018
Nov 30, 2018
Oct 01, 2018
Oct 31, 2018
Nov 01, 2017
Nov 30, 2017
Jan 01, 2018
Nov 30, 2018
Jan 01, 2017
Nov 30, 2017
BBB  1308 4349 -69.9% 4403 -70.3% 55829 52048 7.3%
BCFP  3196 4116 -22.4% 3611 -11.5% 48294 44814 7.8%
FDCPA  679 737 -7.9% 791 -14.2% 8434 9048 -6.8%
FCRA  380 354 7.3% 349 8.9% 4210 4044 4.1%
TCPA  285 340 -16.2% 348 -18.1% 3579 4095 -12.6%


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Complaint Statistics:

1308 consumers filed BBB complaints, 3196 consumers filed BCFP complaints, and about 1159 consumers filed lawsuits under consumer statutes from Nov 01, 2018 to Nov 30, 2018.

  • 1308 BBB Complaints
  • 3196 BCFP Complaints
  • 679 FDCPA, 175 Class Action (25.8%)
  • 285 TCPA, 74 Class Action (26.0%)
  • 380 FCRA, 22 Class Action (5.8%)

Litigation Summary (scroll down for BBB and BCFP data):

  • Of those cases, there were about 1159 unique plaintiffs (including multiple plaintiffs in one suit).
  • Of those plaintiffs, about 362, or (31%), had sued under consumer statutes before.
  • Combined, those plaintiffs have filed about 1883 lawsuits since 2001
  • Actions were filed in 168 different US District Court branches.
  • About 784 different collection firms and creditors were sued.

The top courts where lawsuits were filed:

  • 64 Lawsuits: Illinois Northern District Court – Chicago
  • 51 Lawsuits: New York Eastern District Court – Brooklyn
  • 50 Lawsuits: New Jersey District Court – Newark
  • 44 Lawsuits: California Central District Court – Western Division – Los Angeles
  • 39 Lawsuits: Nevada District Court – Las Vegas
  • 36 Lawsuits: Georgia Northern District Court – Atlanta
  • 34 Lawsuits: Pennsylvania Eastern District Court – Philadelphia
  • 30 Lawsuits: Indiana Southern District Court – Indianapolis
  • 29 Lawsuits: Michigan Eastern District Court – Detroit
  • 27 Lawsuits: Florida Middle District Court – Tampa

The most active consumer attorneys were:

  • Representing 37 Consumers: NATHAN CHARLES VOLHEIM
  • Representing 36 Consumers: SERGEI LEMBERG
  • Representing 34 Consumers: TAXIARCHIS HATZIDIMITRIADIS
  • Representing 27 Consumers: DAVID H KRIEGER
  • Representing 24 Consumers: DANIEL ZEMEL
  • Representing 22 Consumers: DAVID SCOTT KLAIN
  • Representing 21 Consumers: YAAKOV SAKS
  • Representing 18 Consumers: DAVID W HEMMINGER
  • Representing 17 Consumers: ANTRANIG N GARIBIAN
  • Representing 15 Consumers: TODD M FRIEDMAN

Statistics Year to Date:
13362 total lawsuits for 2018, including:

  • 8434 FDCPA
  • 4210 FCRA
  • 3579 TCPA

Number of Unique Plaintiffs for 2018: 12864 (including multiple plaintiffs in one suit)

The most active consumer attorneys of the year:

  • Representing 447 Consumers: CRAIG B SANDERS
  • Representing 389 Consumers: NATHAN CHARLES VOLHEIM
  • Representing 360 Consumers: TAXIARCHIS HATZIDIMITRIADIS
  • Representing 282 Consumers: MOHAMMED OMAR BADWAN
  • Representing 275 Consumers: DAVID H KRIEGER
  • Representing 212 Consumers: ELLIOT GALE
  • Representing 205 Consumers: TODD M FRIEDMAN
  • Representing 192 Consumers: ANTRANIG N GARIBIAN
  • Representing 189 Consumers: DAVID SCOTT KLAIN
  • Representing 189 Consumers: AHMAD TAYSEER SULAIMAN

BBB Complaint Statistics:

There were a total of 1308 BBB complaints from Nov 01, 2018 to Nov 30, 2018. That is down -69.9% from last month.

The types of companies being complained about were:

  • 648 banks (50%)
  • 502 collections-agencies (38%)
  • 158 credit+reporting (12%)

The categories of complaints filed were:

  • 715 Billing/Collection Issues (55%)
  • 539 Problems with Product/Service (41%)
  • 31 Advertising/Sales Issues (2%)
  • 19 Delivery Issues (1%)
  • 4 Guarantee/Warranty Issues (0%)

The dispositions of these complaints are:

  • 931 The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction. (71%)
  • 300 The complainant verified the issue was resolved to their satisfaction. (23%)
  • 44 The business failed to respond to the dispute. (3%)
  • 27 BBB is unable to locate the business. (2%)
  • 6 The business responded to the dispute but failed to make a good faith effort to resolve it. (0%)

BCFP Complaint Statistics:

There were 3196 complaints filed against debt collectors from Nov 01, 2018 to Nov 30, 2018.

Total number of debt collectors complained about: 745

The types of debt behind the complaints were:

  • 913 Other debt (29%)
  • 704 I do not know (22%)
  • 684 Credit card debt (21%)
  • 530 Medical debt (17%)
  • 109 Auto debt (3%)
  • 89 Payday loan debt (3%)
  • 68 Mortgage debt (2%)
  • 54 Federal student loan debt (2%)
  • 45 Private student loan debt (1%)

Here is a breakdown of complaints:

  • 1503 Attempts to collect debt not owed (47%)
  • 629 Written notification about debt (20%)
  • 419 Communication tactics (13%)
  • 311 Took or threatened to take negative or legal action (10%)
  • 264 False statements or representation (8%)
  • 70 Threatened to contact someone or share information improperly (2%)

The top five subissues were:

  • 761 Debt is not yours (24%)
  • 453 Didnt receive enough information to verify debt (14%)
  • 432 Debt was result of identity theft (14%)
  • 256 Debt was paid (8%)
  • 210 Attempted to collect wrong amount (7%)

The top states complaints were filed from are:

  • 482 Complaints: TX
  • 352 Complaints: CA
  • 259 Complaints: FL
  • 227 Complaints: GA
  • 162 Complaints: NY
  • 119 Complaints: IL
  • 107 Complaints:
  • 96 Complaints: NJ
  • 91 Complaints: PA
  • 89 Complaints: VA

The status of the month’s complaints are as follows:

  • 2402 Closed with explanation (75%)
  • 396 Closed with non-monetary relief (12%)
  • 282 In progress (9%)
  • 97 Untimely response (3%)
  • 19 Closed with monetary relief (1%)

This includes 3059 (96%) timely responses to complaints, and 137 (4%) untimely responses.

API Access

We offer two powerful APIs to businesses that communicate with consumers:

  • The primary Litigious Consumer Scrub uses a combination of name, geography (and optionally SSN) to identify consumers who have filed lawsuits in the past.
  • The Litigious Consumer Phone Scrub pulls every phone number from our proprietary database of litigants and runs your phones against ours.

These APIs allow you to check your data against our database on the fly. Clients love using this to handle risk management without missing a beat in their daily workflow.

Workers Comp Scrub

Workers Comp-inspired FDCPA lawsuits are growing aggressively, particularly in Florida. Only WebRecon can tell you who in your database may have a Florida Worker’s Comp case filed that could trigger litigation against you.

You can’t stop 100% of all lawsuits, but if you collect medical in Florida and you don’t have a process in place to show the court that you have a way to check every file against the Workers Comp database, then you have lost the case before it even begins.

Knock these suits out of the park with the Workers Comp Scrub.

Our Monthly Client Newsletter with The Litigant Hotsheet

Anyone can get our guest newsletter, but only clients get the version with the Litigant Hotsheet –  identifying the most active consumer Plaintiffs filing suit in jurisdictions around the country each month. Grab a coffee, shut your door and open your database to make sure you are doing all you can to stay safe.

Individual Vendor Consumer Complaint Search

Just like Vendor Monitoring, but without the monitoring. Search any business’s history of consumer complaints (Litigation, CFPB, BBB, State AG) with the click of a button! Great for on-the-fly gut checks of the companies you do business with.

Vendor Monitoring

Through vicarious liability, you can be held accountable for the bad behavior of your vendors. If they abuse consumers, for all intents and purposes, so do you. This is a big freakin’ deal!

But fear not, friend. WebRecon can track consumer litigation, CFPB, BBB and State AG Office complaints against the companies you do business with.

When a new complaint of any kind is filed against any of the companies you are monitoring, we’ll automatically push a report out to you with all of the publicly available details so you can react accordingly and if necessary, protect your interests.

The Litigious Consumer Phone Scrub

Would you knowingly dial a number attached to a consumer with a history of litigation? Of course not.

But thousands of companies do just that, every single day. If you’d like to know who they are, simply review the court dockets. They are the ones getting sued the most.

Sure, you can stop dialing consumers. But your marketing and operations teams might not be too excited about that plan.

Another idea? Identify the consumers most likely to sue you, based on previous litigation histories, and just don’t call them.

Identify high-risk phones quickly & easily, before you expose yourself to unnecessary risk.

Litigation Context Search

This is really cool.

Our primary search engine is really designed to search for parties to litigation. Need to know more about a consumer plaintiff? That’s easy. Defendant? Check. Lawyer? No problem.

But if you need to find all 1099C lawsuits filed in July 2020… not so much.

Which is why we developed the Context Search. We have pulled out and indexed the full text from over 140k consumer lawsuits and made them available to you in a search engine, with more than 1000 new lawsuits added each month. Use it to search the text of filed litigation so you can easily identify those hard-to-define trends and cases worth following.

Individual Search Engine

Instantly and easily search our proprietary database for any lawsuit participant – Plaintiff, Defendant or Attorney.

In the results, we’ll show you the full consumer litigation history of any participant, including the “docket data” (who, what, why, where, when) and – in many cases – we can even provide a copy of their actual filed lawsuits.

You can also search by phone, date range, federal/state, class action, court, statute, etc. We offer a ton of flexibility to get you the exact search result you are looking for.

The Litigant Alert Ongoing Monitoring Process

Just like our one-time batch process, but without the whole “one time” thing.

When one of your consumers files new litigation against anyone in the future, you should be the first to know. Our monitoring service can make that happen.

WebRecon can monitor your entire database (or any segment of it) for future instances of consumer litigation filed by the very consumers you are working with, right now!

It is simple to add new consumers to the watchlist, remove inactive accounts, download full reports, etc.

Best of all, we only charge you for the volume of your monitoring database – not the frequency of the searches. Search daily, weekly, every Tuesday and Friday, the 15th of each month, whatever – it is totally up to you! You won’t pay a penny more.

The Litigant Alert One-Time Batch Process

This is our flagship service. Find out why hundreds of companies won’t contact any consumers before running them through WebRecon’s Litigant Alert.

This process identifies consumers with a history of litigation quickly & easily. If they have ever filed lawsuits under FDCPA, TCPA, FCRA or similar statutes, you’ll find out here. 

WebRecon’s proprietary database is simply the most comprehensive collection of dangerous consumer litigation data in existence. 

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