Quick analysis: In the month of November, every type of complaint that was down for the month is up for the year, and vice versa. Sort of like the Bizarro version of the monthly stats!

Other than that, all of the complaint types seem to be more or less sticking to the script for the month. BBB complaints dropped by -22.6% over October (though early results tend to be low so it may be adjusted next month), CFPB complaints were surprisingly down -12.1%, FDCPA and TCPA were up (+6% and +17.6, respectively) and FCRA complaints dropped by -4.9%.

No huge year-to-date surprises in November 2017… FDCPA and TCPA are down YTD (-5.7% and -8.6% respectively), FCRA is up (+9.9%), BBB complaints are running close to last year (+1.9%) and CFPB complaints hit it out of the park (+19.7%)

Back to litigation…

Putative class actions were mixed last month with 25% of FDCPA, 20.1% of TCPA and 9.5% of FCRA lawsuits filed that way.

A very high 38% of all plaintiffs who filed suit last month had filed at least once before, resuming the trend of increased serial litigators.

And finally, New York attorney Craig B. Sanders retained the crown as the most active consumer attorney this month by representing 91 consumers in November and for representing the most consumers year-to-date (540).

*** Be sure to check us out next month for the full year 2017 roundup. ***

Current Month: Previous Month: Previous
Year to Date: Year to
Date Comp:
Nov 01, 2017
Nov 30, 2017
Oct 01, 2017
Oct 31, 2017
Nov 01, 2016
Nov 30, 2016
Jan 01, 2017
Nov 30, 2017
Jan 01, 2016
Nov 30, 2016
BBB  2242 2898 -22.6% 2857 -21.5% 35141 34480 1.9%
CFPB  3575 4067 -12.1% 3334 7.2% 44758 37383 19.7%
FDCPA  791 746 6.0% 739 7.0% 9072 9619 -5.7%
FCRA  349 367 -4.9% 390 -10.5% 4046 3680 9.9%
TCPA  348 296 17.6% 330 5.5% 4107 4491 -8.6%


Complaint Statistics:

2242 consumers filed BBB complaints, 3575 consumers filed CFPB complaints, and about 1275 consumers filed lawsuits under consumer statutes from Nov 01, 2017 to Nov 30, 2017.

  • 2242 BBB Complaints
  • 3575 CFPB Complaints
  • 791 FDCPA, 198 Class Action (25.0%)
  • 348 TCPA, 70 Class Action (20.1%)
  • 349 FCRA, 33 Class Action (9.5%)

Litigation Summary (scroll down for BBB and CFPB data):

  • Of those cases, there were about 1275 unique plaintiffs (including multiple plaintiffs in one suit).
  • Of those plaintiffs, about 486, or (38%), had sued under consumer statutes before.
  • Combined, those plaintiffs have filed about 2071 lawsuits since 2001
  • Actions were filed in 170 different US District Court branches.
  • About 743 different collection firms and creditors were sued.

The top courts where lawsuits were filed:

  • 117 Lawsuits: Illinois Northern District Court – Chicago
  • 98 Lawsuits: New York Eastern District Court – Central Islip
  • 62 Lawsuits: New York Eastern District Court – Brooklyn
  • 53 Lawsuits: Florida Middle District Court – Tampa
  • 51 Lawsuits: Georgia Northern District Court – Atlanta
  • 34 Lawsuits: Pennsylvania Eastern District Court – Philadelphia
  • 33 Lawsuits: Nevada District Court – Las Vegas
  • 33 Lawsuits: Florida Southern District Court – Fort Lauderdale
  • 32 Lawsuits: Indiana Southern District Court – Indianapolis
  • 29 Lawsuits: California Central District Court – Western Division – Los Angeles

The most active consumer attorneys were:

  • Representing 91 Consumers: CRAIG B SANDERS
  • Representing 45 Consumers: MOHAMMED OMAR BADWAN
  • Representing 43 Consumers: AHMAD TAYSEER SULAIMAN
  • Representing 42 Consumers: MICHAEL JACOB WOOD
  • Representing 42 Consumers: CELETHA CHATMAN
  • Representing 26 Consumers: TAXIARCHIS HATZIDIMITRIADIS
  • Representing 26 Consumers: TODD M FRIEDMAN
  • Representing 26 Consumers: NATHAN CHARLES VOLHEIM
  • Representing 22 Consumers: MATTHEW THOMAS BERRY
  • Representing 21 Consumers: DAVID H KRIEGER

Statistics Year to Date:
14306 total lawsuits for 2017, including:

  • 9072 FDCPA
  • 4046 FCRA
  • 4107 TCPA

Number of Unique Plaintiffs for 2017: 13471 (including multiple plaintiffs in one suit)

The most active consumer attorneys of the year:

  • Representing 540 Consumers: CRAIG B SANDERS
  • Representing 423 Consumers: AHMAD TAYSEER SULAIMAN
  • Representing 378 Consumers: MOHAMMED OMAR BADWAN
  • Representing 325 Consumers: MATTHEW THOMAS BERRY
  • Representing 317 Consumers: DAVID H KRIEGER
  • Representing 311 Consumers: TODD M FRIEDMAN
  • Representing 298 Consumers: NATHAN CHARLES VOLHEIM
  • Representing 262 Consumers: TAXIARCHIS HATZIDIMITRIADIS
  • Representing 251 Consumers: MICHAEL JACOB WOOD
  • Representing 250 Consumers: CELETHA CHATMAN

BBB Complaint Statistics:

There were a total of 2242 BBB complaints against debt collectors and creditors from Nov 01, 2017 to Nov 30, 2017. That is down -22.6% from last month.

The categories of complaints filed were:

  • 1131 Billing/Collection Issues (50%)
  • 928 Problems with Product/Service (41%)
  • 106 Advertising/Sales Issues (5%)
  • 48 Delivery Issues (2%)
  • 15 (1%)
  • 14 Guarantee/Warranty Issues (1%)

The dispositions of these complaints are:

  • 1390 The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction. (62%)
  • 490 The complainant verified the issue was resolved to their satisfaction. (22%)
  • 212 (9%)
  • 123 The business failed to respond to the dispute. (5%)
  • 15 BBB is unable to locate the business. (1%)
  • 12 The business responded to the dispute but failed to make a good faith effort to resolve it. (1%)

CFPB Complaint Statistics:

There were 3575 complaints filed against debt collectors from Nov 01, 2017 to Nov 30, 2017.

Total number of debt collectors complained about: 816

The types of debt behind the complaints were:

  • 1135 Other debt (32%)
  • 753 I do not know (21%)
  • 649 Credit card debt (18%)
  • 549 Medical debt (15%)
  • 133 Auto debt (4%)
  • 129 Payday loan debt (4%)
  • 103 Mortgage debt (3%)
  • 64 Private student loan debt (2%)
  • 60 Federal student loan debt (2%)

Here is a breakdown of complaints:

  • 1519 Attempts to collect debt not owed (42%)
  • 818 Written notification about debt (23%)
  • 489 Communication tactics (14%)
  • 338 Took or threatened to take negative or legal action (9%)
  • 324 False statements or representation (9%)
  • 87 Threatened to contact someone or share information improperly (2%)

The top five subissues were:

  • 882 Debt is not yours (25%)
  • 623 Didnt receive enough information to verify debt (17%)
  • 332 Debt was paid (9%)
  • 280 Attempted to collect wrong amount (8%)
  • 271 Frequent or repeated calls (8%)

The top states complaints were filed from are:

  • 423 Complaints: TX
  • 408 Complaints: CA
  • 354 Complaints: FL
  • 204 Complaints: GA
  • 174 Complaints: NY
  • 137 Complaints:
  • 124 Complaints: NJ
  • 124 Complaints: OH
  • 119 Complaints: IL
  • 112 Complaints: NC

The status of the month’s complaints are as follows:

  • 2763 Closed with explanation (77%)
  • 376 Closed with non-monetary relief (11%)
  • 269 In progress (8%)
  • 136 Untimely response (4%)
  • 31 Closed with monetary relief (1%)

This includes 3357 (94%) timely responses to complaints, and 218 (6%) untimely responses.

API Access

We offer two powerful APIs to businesses that communicate with consumers:

  • The primary Litigious Consumer Scrub uses a combination of name, geography (and optionally SSN) to identify consumers who have filed lawsuits in the past.
  • The Litigious Consumer Phone Scrub pulls every phone number from our proprietary database of litigants and runs your phones against ours.

These APIs allow you to check your data against our database on the fly. Clients love using this to handle risk management without missing a beat in their daily workflow.

Workers Comp Scrub

Workers Comp-inspired FDCPA lawsuits are growing aggressively, particularly in Florida. Only WebRecon can tell you who in your database may have a Florida Worker’s Comp case filed that could trigger litigation against you.

You can’t stop 100% of all lawsuits, but if you collect medical in Florida and you don’t have a process in place to show the court that you have a way to check every file against the Workers Comp database, then you have lost the case before it even begins.

Knock these suits out of the park with the Workers Comp Scrub.

Our Monthly Client Newsletter with The Litigant Hotsheet

Anyone can get our guest newsletter, but only clients get the version with the Litigant Hotsheet –  identifying the most active consumer Plaintiffs filing suit in jurisdictions around the country each month. Grab a coffee, shut your door and open your database to make sure you are doing all you can to stay safe.

Individual Vendor Consumer Complaint Search

Just like Vendor Monitoring, but without the monitoring. Search any business’s history of consumer complaints (Litigation, CFPB, BBB, State AG) with the click of a button! Great for on-the-fly gut checks of the companies you do business with.

Vendor Monitoring

Through vicarious liability, you can be held accountable for the bad behavior of your vendors. If they abuse consumers, for all intents and purposes, so do you. This is a big freakin’ deal!

But fear not, friend. WebRecon can track consumer litigation, CFPB, BBB and State AG Office complaints against the companies you do business with.

When a new complaint of any kind is filed against any of the companies you are monitoring, we’ll automatically push a report out to you with all of the publicly available details so you can react accordingly and if necessary, protect your interests.

The Litigious Consumer Phone Scrub

Would you knowingly dial a number attached to a consumer with a history of litigation? Of course not.

But thousands of companies do just that, every single day. If you’d like to know who they are, simply review the court dockets. They are the ones getting sued the most.

Sure, you can stop dialing consumers. But your marketing and operations teams might not be too excited about that plan.

Another idea? Identify the consumers most likely to sue you, based on previous litigation histories, and just don’t call them.

Identify high-risk phones quickly & easily, before you expose yourself to unnecessary risk.

Litigation Context Search

This is really cool.

Our primary search engine is really designed to search for parties to litigation. Need to know more about a consumer plaintiff? That’s easy. Defendant? Check. Lawyer? No problem.

But if you need to find all 1099C lawsuits filed in July 2020… not so much.

Which is why we developed the Context Search. We have pulled out and indexed the full text from over 140k consumer lawsuits and made them available to you in a search engine, with more than 1000 new lawsuits added each month. Use it to search the text of filed litigation so you can easily identify those hard-to-define trends and cases worth following.

Individual Search Engine

Instantly and easily search our proprietary database for any lawsuit participant – Plaintiff, Defendant or Attorney.

In the results, we’ll show you the full consumer litigation history of any participant, including the “docket data” (who, what, why, where, when) and – in many cases – we can even provide a copy of their actual filed lawsuits.

You can also search by phone, date range, federal/state, class action, court, statute, etc. We offer a ton of flexibility to get you the exact search result you are looking for.

The Litigant Alert Ongoing Monitoring Process

Just like our one-time batch process, but without the whole “one time” thing.

When one of your consumers files new litigation against anyone in the future, you should be the first to know. Our monitoring service can make that happen.

WebRecon can monitor your entire database (or any segment of it) for future instances of consumer litigation filed by the very consumers you are working with, right now!

It is simple to add new consumers to the watchlist, remove inactive accounts, download full reports, etc.

Best of all, we only charge you for the volume of your monitoring database – not the frequency of the searches. Search daily, weekly, every Tuesday and Friday, the 15th of each month, whatever – it is totally up to you! You won’t pay a penny more.

The Litigant Alert One-Time Batch Process

This is our flagship service. Find out why hundreds of companies won’t contact any consumers before running them through WebRecon’s Litigant Alert.

This process identifies consumers with a history of litigation quickly & easily. If they have ever filed lawsuits under FDCPA, TCPA, FCRA or similar statutes, you’ll find out here. 

WebRecon’s proprietary database is simply the most comprehensive collection of dangerous consumer litigation data in existence. 

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